Return and Refund Policy

       At Shriyam, our products are food and consumable products. In order to maintain food safety, hygiene and product quality, all purchases of food products are considered final and are non-returnable and non-exchangeable once delivered.

Accordingly, Shriyam does not accept returns, exchanges or refunds for reasons including, but not limited to, change of mind, incorrect product selection, personal taste or preference, dissatisfaction with flavour, aroma, colour, texture or spice level, or failure to store the product appropriately after delivery.

Exceptions: If you receive a product that is damaged, defective, tampered with, incorrect, or materially different from the product ordered, please contact Shriyam within 48 hours of delivery. The customer may be required to provide the order details along with clear photographs or videos of the product and its packaging for verification.

If the issue is verified and approved by Shriyam, we may, at our discretion, provide an appropriate replacement or refund for the affected product. Any approved refund will generally be processed to the original payment method, subject to applicable payment-processing timelines.

Products that have been opened, consumed, altered, improperly stored or damaged after delivery by the customer will not be eligible for return, replacement or refund.

Shriyam reserves the right to reject any return or refund request that does not satisfy the above conditions or cannot be reasonably verified.